Privacy Notice

Effective Date: September 2026

At Riouencuose, operated by LeSIK HongKong Limited, protecting customer privacy and enforcing rigorous data security measures are foundational values of our business. This Privacy & Data Governance Policy outlines how we collect, store, and safeguard personal records gathered when you browse our online store and explore our specialty drinkware collections, including Minimal Workspace, Travel and Outdoor, and Artisan Home.

1. Categories of Information Collected
To deliver an efficient shopping and fulfillment experience, we process specific categories of user information:

  • Information You Directly Supply: Contact and identity records—such as your full legal name, delivery location, billing address, email account, and phone number—provided during account registration or express checkout.
  • Payment Processing Data: Financial details are handled exclusively through encrypted, PCI-compliant payment gateways. Riouencuose never stores credit card details or card security codes on our private servers.
  • System Telemetry & Technical Metrics: Non-identifiable technical data logged automatically via cookies and tracking technology, including IP addresses, browser types, operating systems, and site navigation patterns.

2. Purpose and Use of Collected Data
We utilize collected customer records solely for essential business and operational purposes:

  • Order Processing & Delivery: Validating purchases, arranging international logistics, and issuing real-time shipment updates for your drinkware orders.
  • Store Optimization: Analyzing customer interaction trends to refine our product offerings, website interface, and user experience.
  • Customer Communication: Sending order status notices and delivering opt-in promotional materials regarding new drinkware product releases.
  • Security & Fraud Mitigation: Monitoring store activity to prevent fraudulent charges and ensure server network integrity.

3. Data Protection Safeguards & Encryption

  • SSL Security Protocols: Confidential transmissions between your browser and our web servers are secured using industry-standard Secure Sockets Layer (SSL) encryption.
  • Controlled Internal Data Access: Access to consumer records is strictly restricted to authorized personnel bound by legally binding confidentiality commitments.
  • PCI-DSS Compliance: Payment processing workflows adhere strictly to PCI-DSS framework standards to prevent financial data exposure.

4. Third-Party Disclosures & Analytics Partners
We never trade, lease, or sell your personal details to third parties. Information is shared strictly with trusted service partners essential for site operations, order fulfillment, payment processing, and ad measurement.

Our storefront works alongside established advertising and analytics partners to evaluate site performance and deliver tailored marketing offers. You may review their privacy declarations via the following links:

5. Cookie Preferences & Tracking Tools
Our storefront uses essential, functional, and performance cookies to:

  • Maintain selected drinkware items in your cart throughout checkout sessions.
  • Gather aggregate traffic reports through Shopify analytics infrastructure.
  • Deliver personalized drinkware suggestions via marketing networks such as AppLovin.

You can manage or disable cookie preferences through browser settings, though disabling cookies may affect specific storefront functionalities.

6. Protection of Minors (COPPA Compliance)
Riouencuose provides an e-commerce platform intended for adult consumers. We do not knowingly collect or maintain personal information from children under 13 years old. If we learn that a child's data has been accidentally gathered, we will promptly delete it from our systems.

7. CalOPPA Compliance Disclosures
In compliance with CalOPPA standards:

  • Users can browse our store anonymously before initiating checkout.
  • An accessible, persistent link to this policy is displayed in our site footer.
  • Our web platform recognizes and respects standard browser "Do Not Track" (DNT) signals.

8. European Data Rights (GDPR)
If you reside within the European Economic Area (EEA), you possess specific data protection rights under the General Data Protection Regulation, including rights to access, rectify, transfer, or permanently erase your personal records. To exercise these rights, please contact us at support@riouencuose.com.

9. California Privacy Rights (CCPA/CPRA)
California residents have the right to request information regarding the categories of personal records collected and processed over the preceding 12 months. While Riouencuose does not sell personal data for monetary compensation, sharing data with advertising networks such as AppLovin for customized ad delivery may be classified as "selling" or "sharing" under California law. You maintain the right to opt out of cross-context behavioral advertising at any time.

10. Security Incident Notification Protocols
Should a verified data breach occur that affects customer records, Riouencuose will notify impacted buyers via email within 7 business days of confirmation and publish a public disclosure on our site as mandated by law.

11. Commercial Communication Standards (CAN-SPAM Act)
All promotional communications sent by Riouencuose comply strictly with federal commercial email standards:

  • Subject lines and headers clearly reflect the email content.
  • A functional "Unsubscribe" link is included in all promotional emails.
  • Opt-out requests are processed without delay.

12. Corporate Identity & Privacy Contact
For questions, privacy requests, or data protection inquiries, please reach out to our corporate management team:

  • Store Name: Riouencuose
  • Legal Operating Entity: LeSIK HongKong Limited
  • Registered Business Address: Room 409, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
  • Customer Support Email: support@riouencuose.com
  • Customer Phone Line: +1 (938) 201-0761