Shipping Policy

Last Updated: September 2026

Thank you for shopping with Riouencuose. To guarantee a smooth delivery process, this policy outlines our dispatch workflows, transit timeframes, and tracking protocols across our specialized drinkware collections.

1. Fulfillment & Processing Windows
Each order undergoes strict quality inspection and secure packaging, requiring approximately 1 to 3 business days prior to transfer to our logistics partners. Orders placed during weekends or public holidays will begin processing on the next standard business day.

2. Flat-Rate Freight & Delivery Horizons
We offer a flat worldwide delivery rate of $5.99 USD per transaction. Following carrier pickup, international consignments typically take between 10 and 20 business days to arrive, subject to regional postal infrastructure and location.

3. External Delays & Border Hold-ups
Unforeseen factors beyond our immediate control—such as customs audits, regional courier backlogs, or adverse weather conditions—can sometimes prolong transit times. We appreciate your patience and understanding if unexpected delays occur.

4. Real-Time Order Tracking
Once your package is handed over to the courier, an automated email with tracking code details will be sent to your inbox. You may track your parcel's movement on universal tracking networks like 17track.net. Please allow 24 to 72 hours for initial tracking information to populate in courier systems.

5. Multiple-Package Deliveries
To ensure quick delivery across our drinkware inventory, orders containing multiple items may ship separately from different logistics hubs. In these instances, distinct tracking details will be emailed for each individual parcel.

6. Time-Sensitive Order Revisions
Any address changes or item adjustments must be submitted within 12 hours of purchase. Please send an immediate message to support@riouencuose.com with the subject header "Urgent: Order Amendment," detailing your Order ID, account email, and updated information. We will attempt to intercept the order before fulfillment, though modifications cannot be guaranteed once processing starts.

7. Unclaimed Deliveries & Destination Issues
If a courier cannot deliver your package, they will usually leave a notice detailing re-delivery options or pick-up procedures at a local depot. Buyers are responsible for contacting regional postal services to collect their parcel. Riouencuose assumes no liability for lost, abandoned, or returned shipments resulting from incorrect addresses or failure to collect items.

8. Tracking Stagnation Procedures

• Normal Transit: As long as tracking status shows courier movement within the last 7 calendar days, your shipment is actively moving through the transport network.
• Investigation Requests: If your tracking status shows no scans or updates for more than 7 consecutive days, please email support@riouencuose.com with your order details so we can open an inquiry with the courier.

9. Coverage for Lost vs. Successfully Delivered Packages

• Parcels Lost in Transit: Should an official carrier inquiry confirm that a parcel was lost before reaching its destination, Riouencuose will issue a free replacement shipment.
• Confirmed Delivery Signals: Our fulfillment obligation terminates once the delivery courier marks a parcel as "Delivered." We are unable to provide refunds or replacements for items reported missing or stolen following verified delivery.

10. Global Distribution Networks
We fulfill orders internationally through processing centers located across North America, Europe, Australia, and selected global manufacturing partners.

11. General Shipping Terms

• Stated delivery ranges are estimated timelines rather than binding delivery guarantees.
• Import taxes, tariffs, VAT, or local border assessment fees are the exclusive financial duty of the purchaser.
• Buyers are solely responsible for entering precise and complete delivery addresses at checkout.
• Risk of loss transfers to the buyer upon delivery confirmation by the transport carrier.

Shipping Customer Care
For questions concerning dispatch policies or delivery tracking, please reach out to our client care team at support@riouencuose.com. Be sure to reference your Order ID and account email to help us assist you efficiently.