Return Policy
Effective Date: September 2026
At Riouencuose, we are committed to providing premium, long-lasting drinkware solutions through our Minimal Workspace, Travel and Outdoor, and Artisan Home collections. If you experience any problems with your purchase, please reach out to our client care team at support@riouencuose.com with your Order ID and checkout email address for swift assistance.
Final Sale Policy
Purchases completed on our online storefront are considered binding and final. We do not accept discretionary returns or change-of-mind exchanges, unless the delivered product exhibits transit damage, production flaws, or order fulfillment errors.
Damaged, Defective, or Incorrect Deliveries
Every item undergoes strict quality checks prior to dispatch. Should your package arrive with physical damage, manufacturing defects, or wrong contents, please inspect your merchandise upon delivery and notify us within seven (7) calendar days of arrival.
To submit a claim, please send an email to support@riouencuose.com including:
- Your Order Reference Number (e.g., RIO-10023) and the email address associated with the purchase
- A detailed description of the damage, flaw, or packing discrepancy
- High-resolution photographs or video recordings clearly illustrating the defect or wrong item
Our customer support team evaluates each case individually. Once verified, approved claims will be resolved through a reshipped replacement, partial reimbursement, or full refund.
Refund Processing Horizons
Following approval of a partial or complete refund, credit will be routed directly to your original payment mechanism. Please allow 7 to 12 business days for funds to reflect in your account, depending on your financial institution's processing schedules.
Item Exchange Terms
We do not process routine exchanges for different colors, sizes, or styles. Item replacements are granted exclusively for merchandise that arrives damaged or defective and has received prior claim authorization from our support department.
Unauthorized Return Packages
Please refrain from sending items back to our business address without explicit written confirmation from our support team. Unsolicited shipments delivered without an approved return ticket will be refused. Riouencuose assumes no responsibility for issuing refunds, replacements, or store credit for unauthorized return parcels.
Customer Service Support
For policy inquiries or claim requests, please contact us at support@riouencuose.com. Always include your Order ID and account email address to help us expedite your resolution.